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FREQUENTLY ASKED QUESTIONS

  • When will my order ship?
    All orders are shipped after they've been processed. Please allow up to 2-3 business days for processing on all orders. Once your order has been shipped, you will receive a email shipping confirmation.
  • How do I track my order?
    Once your order has been shipped, you will receive a trackig number on your order confirmation via email.
  • My items are lost or stolen, how do I get a refund?"
    Pure Virgin Hair isn't liable for any products damaged, lost or stolen. The customer is responsible for filing a claim with the courier to inquire about a refund. Once order is shipped, please keep track of your order through USPS as we no longer have control.
  • If I place a order today, will I receive my package today?"
    No. Orders placed before 2pm (EST), will be processed immediately and shipped out the same day if your items are in-stock. If a order is placed after 2pm (EST), the order will be processed the next business day.
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